If you have a question that isn’t covered below, you’re very welcome to get in touch.

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 Orders & Delivery

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How long will my order take to arrive?
Orders are usually dispatched within 48 hours of receiving your order and cleared payment. Delivery times may vary slightly during busy periods or circumstances outside my control.

Do you offer free delivery?
Yes, free UK delivery is available on orders over £50.

Do you ship internationally?
Yes, international shipping is available on selected orders. If you are unsure, please feel free to contact me before placing your order.

Can I request a specific delivery date?
If you need your order by a particular date, please get in touch and I will always do my best to accommodate where possible.

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 Products & Ingredients

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Are your soaps palm oil free?
Yes, all soaps are made without palm oil or its derivatives. I use carefully selected plant oils to create a gentle and nourishing bar.

Are your products suitable for sensitive skin?
My soaps are formulated with gentle, natural ingredients and are designed with sensitive skin in mind. However, if you have specific concerns, please feel free to contact me before purchasing.

Do you use synthetic fragrances?
I primarily use essential oils and carefully chosen ingredients. Individual product descriptions will always provide full details.

How can I make my soap last longer?
To extend the life of your soap, allow it to dry between uses by keeping it on a well-draining soap dish.

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 Gifts & Orders

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Do you offer gift sets?
Yes, a range of thoughtfully curated gift collections are available, bringing together soaps, candles, and handcrafted pieces.

Can I create a bespoke gift box?
If you have something specific in mind, you’re very welcome to get in touch to discuss a bespoke order.

Can I include a gift message?
Yes, gift messages can be included—please add your message at checkout where available.

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 Handmade & Product Details

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Why do items vary slightly in appearance?
All products are handcrafted, so natural variations in colour, shape, and finish are to be expected. This is part of what makes each piece unique.

Will my item look exactly like the photo?
While every effort is made to ensure consistency, slight differences may occur due to the handmade nature of the products.

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 Payments

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What payment methods do you accept?
Payments are accepted via major credit and debit cards, PayPal, and Klarna where available.

Is it safe to shop on your website?
Yes, all payments are processed securely through trusted providers. Your payment details are not stored or visible to me.

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 Still Need Help?

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If you have any further questions, please don’t hesitate to get in touch.

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Each message is read and responded to personally.

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